Need help? find the answers below

Frequently asked questions

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 How to download your certificate

Once you have completed all of the training and passed an exam you will be automatically awarded your certificate. If you need to download it again all you have to do is login, click on "Dashboard" in the menu, then go to "Courses & Certificates" in the menu as shown in the picture, then click "Continue" on the course.

Food Handler Certificate: This is your official Illinois Department of Public Health (IDPH) Food Handler certificate and will need to be printed out and displayed or held on record. This is the only copy of your certificate and you can download it from our website whenever you need it.

BASSET Certification:
 This is your BASSET temporary certificate. This certificate is valid for 30 days from the date it was issued and proves as proof of your BASSET qualification. You can work immediately upon the receiving this certificate.

Within this time the Illinois Liquor Control Commission (ILCC) will physically mail out your BASSET card to you. This comes direct from the ILCC.
HowToDownloadYourCertificate?

 How to buy a course

To purchase a course and start your training all you have to do is click on any of the links in the menu or any of the enrol links on the website. Any of the BASSET training or Food Handler training buttons will bring you through the steps to buy your training. Just follow the instructions on each page. If you have trouble buying a course make sure to reach out to us at [email protected].

 How to  retake an exam

If you do not achieve the required pass rate you will have to take the exam again. We offer you an UNLIMITED amount of retakes to make sure you get qualified and get your certification with the knowledge you need to do the job. 

Once you answer all questions and submit the exam you will immediately know if you passed or failed. If you need to retake any exam all you have to do is click on the "Retake" button at the end of the exam and start again. 

 Your BASSET Certification

Once you complete the training and pass the exam you will be automatically issued your BASSET certification. This is your BASSET temporary certificate. This certificate is valid for 30 days from the date it was issued and serves as proof of your BASSET qualification. You can work immediately upon the receiving this certificate.
Within this time the Illinois Liquor Control Commission (ILCC) will physically mail out your BASSET card to you. This comes direct from the ILCC. This card will have your expiry date on it and is valid for 3 years.

HowToDownloadYourCertificate?

 Your Food Handler Certification

Once you complete the training and pass the exam you will be automatically issued your Food Handler Certificate. This will be your official Illinois Department of Public Health (IDPH) Food Handler certificate and will need to be printed out and displayed or held on record. This is the only copy of your certificate and you can download it from our website whenever you need it.

Your Food Handler certification is valid for 3 years,
HowToDownloadYourCertificate?

 How to Continue your Training

To continue your training all you have to do is login and click on "Dashboard" in the menu, then "Courses & Certificates". You will then be on your Dashboard page, just scroll down the page and click "Continue" on the course you wish to continue your training.

See the image for more information. 

If you have any issues please let us know by clicking on the :"Contact Us" button in the top menu or by email us at [email protected].

 
HowToDownloadYourCertificate?

 How to Buy Another Course

If you wish to buy another course all you have to do is login to the website and click on "Dashboard" in the menu, then click on Courses & Certificates". Once you are on your this page just scroll down and click on the enroll button on the course you want to buy.

You can also just click on any of the  course links on the website and any of the course links for the course you want to buy in the menu. 

If you have any issues please let us know by clicking on the :"Contact Us" button in the top menu or by email us at [email protected].
HowToDownloadYourCertificate?

  Your Student Number

Your student number is located on your certificate and is only assigned after your complete a course and pass the final exam. 

To create your student number we use part of your phone number. As each individual has a unique phone phone. If you do not have a phone number you can use the last 5 digits of your SSN. 

If you have any issues with any of this you can enter a random number and email us after your have been awarded your certificate ,we will then issue you an individual unique student number. 

Do not worry if the number on your certificate does not exactly match your phone number or the last 5 digits of your SSN, it is still your correct student number.

BASSET Certificate: Your BASSET certificate student number also contains the number 146667 - {number}. This entire number is your BASSET student number.

Food Handler Certificate: Your Food Handler certificate number is the number on your certifcte without 146667.

We understand this can be confusing so if you have any questions please let us know. You can contact us at [email protected]

 What if your not located in or from Illinois?

Regardless of what State you currently live in, you are able to get BASSET & Food Handler certified to work in Illinois. 

When you choose a training course just fill in your details at the checkout and enter in where you are living at the moment. 

It does not matter where you are currently living, if you plan on working in Illinois it is important to complete the appropriate training.
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